IDme
Reviews and Complaints

Hi. My id.me thru IRS Has suspended my account. I have tried to get it fixedby workorders. Please. assist Thank you Pandra Its been 3 days and 4 requests. There is no way to contact support except email from Roy saying they received my requests. Here it is 3 days later and nothing. Also, I checked status showed closed. Now my requests none are showing! I need help with ID..me

I am so irritated with these people. I had to go tefunds to get my picture of my passport right,then my selfie to verify, then I had to be verified by the IRS before I could even be verified by them and the IRS is not even using them anymore. I was finally verified, after several days of going in and out of my account without any problems, I start my tax refund, and Thursday July 6,2023 I go to get on and my account is suspended. I have filled out their bot until I just about know it by heart. Then this morning around 6:50 am I get a email with a ticket number and it tells me to sign into my account so I can get help. I do want they tell me, I still can't get into my account and I have been trying to get some help from them replying back to their email that they sent me to no avail. I am sick of it what are they doing with my credentials, the IRS will not let you in if you used id.me to verify yourself, to begin with, I do not have two accounts so why are they not helping me. Are they using my credentials for something that they don't want me to know about? I think they are scammers, they are keeping people from their money. It's not right, they should be prosecuted to the full extent of the law. My id.me.com ticket #1443**** is of no use if your account is suspended people and bot.

I want my account cancelled. Someone reached out from some random number claiming to be your company. I'm sick veteran and your company is how some hacker gained access to my VA benefits and changed my VA file info. I had a heated discussion with Darrell who is supposed to be from your company about why I would not send him a photocopy and selfie to some link via my phone to cancel my account. Then he sent me a text code that would be used in lieu of my state or federal ID's but then he ask for private info about my family. WTF is wrong with your company. I'm going to my mental health doctor tomorrow for an emergency appointment and my primary care and going to explain that I'm so sick because I've been hacked since march of this year and I can't even get an id me account closed because your company refuses to do this The email you have on file for me is compromised. melgrumpytwo@***.com has been hacked. Does your company realize that vets who are sick should not have to fight your company to close there idme account in order to protect our sanity, military information, and financial info. Please close my accounts. I beg you. Please! The American people will be pissed as *** if veterans were to emotionally collapse because they are a victim of fraud and a company such as yours would not just close all accounts so they can't be fraud anymore

My account has been suspended for over a month because I tried to reset my password but it was with an old phone number so I just created a new account then you guys locked that one now I can't get into eaither one and I need it for unemployment benefits and now your saying that you can't unsuspend it and if I still need my id.me account then to do this and I did that and still nothing and I need to have my ID.me account or a new one so I can get unemployment benefits and pay my taxes that I owe and not having a phone number to call a live person is crazy I'm in a very bad situation and can't even get unemployment to get me throw tell I find another job because of this

My account has been suspended since July 5,2023. Today is day nine of this drama that they have started. I have finally started getting ticket numbers, and I have to sign in to my account to talk with someone. I keep replying, I can't my account is suspended. How do they think you're supposed to run a company like this, but they do work for the federal government. I read this morning July 17, 2023, is the deadline for you to file for your 2019 tax refunds. I reckon that is why they hired a company without customer service to do something like id.me.com. Furthermore, I really am coming to the point that it's all a scam. Likewise, I tried to file a complaint with the taxpayer advocate service. You can barely type your letters in with their system, and when you try to correct something it is either too much or not enough. I have had four different ticket numbers, and they all say the same thing. They say login to your account, go to customer support, and enter your ticket number. I always try to do that just in case they have it unsuspended, so I can talk with them. I then go back, and I send them a reply. Not only that, but I say, I can't do that, my account is suspended. How am I supposed to do this? I found an 800 number in some screenshots that I took this morning. I copied it down and called. The man on the other end said, how may I help you, and called me by my, I said name. I said, how did you know that? He said, you are calling about id.me.com, right. I said, yes. It's not us. He was so frustrated. I told him thank you and apologized. I asked Google, how did I find a phone number for Google? They sent me to a nice site. I asked my question, and I was then sent to a page saying it would be $10.00 trial and $74.00 a month. I clicked something. Furthermore, I said really, for just one question. Then it came back on the screen, and I left. I don't know how people are going to get their tax refunds if they are having my problem, also. Please, I need my account unsuspended. I don't know what else to do. I have done everything that they have asked me to do. They just use the same letters over, with just a different ticket number. Someone please help, July 17, 2023, is coming up fast.

I have had a discount as a first responder ever since getting my first contract with Verizon and submitting the only ID required that I have. I submitted via your requirements and it was denied. I am not deceased and am still retired from NEW YORK STATE , local police. I submitted my retired badge and a copy of a photo along with an official ID and your staff refused it . I have direct deposit so get nothing such as a pay stub. Your requirement in the letter said badges must be accompanied with proper identification mine was but you still denied it. Can you explain why in the past I have received it and now it is changed for those who have severed have to now jump through hoops that you now require. This is an extremely frustrating process. Then on top of it you cant be contacted by phone. Please if you have any other suggestions besides me supplying you with a DNA sample, I would love to hear it . I am currently a member of the FBINAA and graduate of the 124 th session and a current card carrying member.:You do not get into this association unless you at one time were active law enforcement and retired. If you want more proof I am currently a member of the FOP and have a card. They will not let you into this association without a background check. Help