IDme Phone Numbers and Emails

IDme phones are not available. Try to contact them by leaving a review.

IDme Email:

Customer Service
Pissed Consumer Special Email
Send Message
Is this your business?

How to Contact?

How to Contact?

Is There a Way to Contact IDme Customer Service by Phone Number?

The company does not currently provide an ID.me help phone number to call directly. Instead of calling the ID.me customer care line, you can use their online chat feature to get the information. You can also try asking for the ID me customer service number via the chat. The representative may provide the ID me phone number you can use or schedule a callback.

The company also emphasizes exploring its FAQ section for answers and guides, which can help solve your issue faster than IDme customer service number, or live person. Though there is no IDme helpline phone number, you can try calling 1-703-854-9821 for information or other contacts.

What Is the IDme Customer Support Email Address?

To reach customer service, the users and customers can email help@id.me for member service inquiries or to ask for the ID.me customer care number.

You can also contact the ID.me support team through their website. To access the contact form, you should sign in to your account. This extra step helps their agents tailor support to your particular case. Fill out the form with the required information and inquiry details and click Submit.

If you need to email legal notices to company officials, use the following address: legal@id.me. You can use regular mail to reach the company’s corporate office: ID.me, Inc. 8280 Greensboro Drive, Suite 800, McLean, VA 22102.

How Can I Contact a Live Person at IDme via Chat?

To contact ID me support via live chat, find the Help Center icon in the top right corner of the website’s main page. To access the chat click the icon in the bottom right corner and type your question to start the conversation. The chatbot will offer the article links according to your inquiries. If you want to reach the live person via chat, sign in to your account and click Something Else while talking to a virtual assistant. Select Contact Support and explain your issue to the representative. With the absence of ID me phone number customer service, chat becomes the fastest way to contact a live person.

PissedConsumer Club

Contact Information

IDme Website:

IDme Help Center:

Corporate Office Address:

ID.me, Inc.
8281 Greensboro Drive, Suite 600
Mclean, Virginia 22102
United States

Other Info (opening hours):

Hours:

General Support: 24/7

Social Media Support: Monday - Friday, 7:00pm - 12:00am (EST)

More contact details

IDme Customer Service Reviews

1.4 / 5
Bad
Hien N Vpb
Account Suspended
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

bad , very bad in timely manner to fix the issues. suspened my account for no reason . i try to contact Support like 1 thousand time in a month and still no responded.

Read full review
Guest-5698075
No help at all

It has been months since I tried to change my password. I even wrote to ID.me and got no response. Cannot access my accounts

Read full review
Brian H Bjw
Lack of professionalism

My ID.me has been account suspended for over 2 years. Have messaged hundreds of time with no reply or results. Puss poor customer service

Read full review
Guest-5680308
Because they didn’t help me with nothing
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Wasnt good at all I needed help getting back in my account in now its suspended after they said they will help me

Read full review

Summary of IDme Customer Service Calls

23.6K TOTAL
CALLS
00:38 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IDme?

Account Question:

  • “Forgot my log in email”
  • “Can't login to account”
  • “I don't know my password”

Request for Information Question:

  • “I not get any of my questions answered and it's been days and support is not responding to my emails”
  • “I need to talk to someone about my IRS account I cannot gain access to it because it say I have another account”
  • “I need help with ID me i cant get in with my w2”

Employment Question:

  • “Help sending ID to Unemployment”
  • “I need my 1099g emailed to me since my account is locked”
  • “Unemployment hasnt received info”

Product/ Service Question:

  • “Need to change my email from an email that no longer works”
  • “It won't work for me my license address is written on back of my card”
  • “Texas workforce commission needs to verify my identity and I already submitted the requirements but they are still not able to view the website and my account.”

Payments and Charges Question:

  • “I am trying to access my Id mefor my taxes but I am unable to do so because I can't provide a bill document because I am homeless”
  • “Verizon discount”
  • “Fraud”

Shipping and Delivery Question:

  • “To get them to verify my identification”
  • “Did not get a video call”
  • “I have not got a response from idme”

Return/ Replace Question:

  • “Trying to change my phone number”
  • “To receive agi off of 2021 return”
  • “Need to change my email address”

Website/ Application Question:

  • “Unable to use the site”
  • “The site won't varify me”
  • “Not recognizing me on VA website”

Cards Question:

  • “I submitted my picture and my ID is still not retrieving a pin number for me”
  • “I can't get my iP PIN number”
  • “Irs Pin number”

Staff Question:

  • “Your service wont let me go forward”
  • “Irs.gov ID.Me service gave me error 2001 code”
  • “I get no service through chat”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel account”
  • “Help me cancel California so I can file in ny”

Refund Question:

  • “Irs tax refund”
  • “To track my refund and to verify myself”
  • “In order to get my tax refund sent to me , it's been a whole year I need my money to get a place.”

Other Question:

  • “Help finishing the Id.me process”
  • “Only have copy of id”
  • “Trying to get identified”

Compare IDme To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Delivery Drivers Inc image
288 reviews
1.7
Docusign image
59 reviews
2.1
BetterHelp image
43 reviews
1.6
Write a review
Do you have something to say about IDme? What happened? What can we help you with?
Submit review Don't show this popup