Contact IDme Customer Service
IDme Phone Numbers and Emails
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IDme Email:
How to Contact IDme?
Contact Information
IDme Website:
IDme Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
General Support: 24/7
Social Media Support: Monday - Friday, 7:00pm - 12:00am (EST)
IDme Customer Service Reviews
IDme is keeping me from getting into myirs.gov account. I just got a notice that if I don't verify myself.
I can't get the rest of my taxes. I got the state already and I really need my money.
bad , very bad in timely manner to fix the issues. suspened my account for no reason . i try to contact Support like 1 thousand time in a month and still no responded.
Summary of IDme Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IDme?
Account Question:
- “Forgot my log in email”
- “Can't login to account”
- “I don't know my password”
Request for Information Question:
- “I not get any of my questions answered and it's been days and support is not responding to my emails”
- “I need to talk to someone about my IRS account I cannot gain access to it because it say I have another account”
- “I need help with ID me i cant get in with my w2”
Employment Question:
- “Help sending ID to Unemployment”
- “I need my 1099g emailed to me since my account is locked”
- “Unemployment hasnt received info”
Product/ Service Question:
- “Need to change my email from an email that no longer works”
- “It won't work for me my license address is written on back of my card”
- “Texas workforce commission needs to verify my identity and I already submitted the requirements but they are still not able to view the website and my account.”
Payments and Charges Question:
- “I am trying to access my Id mefor my taxes but I am unable to do so because I can't provide a bill document because I am homeless”
- “Verizon discount”
- “Fraud”
Shipping and Delivery Question:
- “To get them to verify my identification”
- “Did not get a video call”
- “I have not got a response from idme”
Return/ Replace Question:
- “Trying to change my phone number”
- “To receive agi off of 2021 return”
- “Need to change my email address”
Website/ Application Question:
- “Unable to use the site”
- “The site won't varify me”
- “Not recognizing me on VA website”
Cards Question:
- “I submitted my picture and my ID is still not retrieving a pin number for me”
- “I can't get my iP PIN number”
- “Irs Pin number”
Staff Question:
- “Your service wont let me go forward”
- “Irs.gov ID.Me service gave me error 2001 code”
- “I get no service through chat”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel account”
- “Help me cancel California so I can file in ny”
Refund Question:
- “Irs tax refund”
- “To track my refund and to verify myself”
- “In order to get my tax refund sent to me , it's been a whole year I need my money to get a place.”
Other Question:
- “Help finishing the Id.me process”
- “Only have copy of id”
- “Trying to get identified”
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