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IDme Phone Numbers and Emails
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IDme Email:
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Contact Information
IDme Website:
IDme Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
General Support: 24/7
Social Media Support: Monday - Friday, 7:00pm - 12:00am (EST)
IDme Customer Service Reviews
I recently tried to sign up for Vet Tix and registered as a Veteran. Vet Tix told me they couldn't process my request because the ID.me system says I am active duty.
So I tried to change my status with ID.me to Veteran and it simply doesn't work. So I contacted "customer support". "Roy" the virtual assistant was useless so I had to submit a ticket. "Marie" is allegedly a real person but I can't be sure.
So far we have e-mailed back and forth a dozen times and gotten nowhere. The ID.me system simply isn't working the way they said it should and the responses I keep getting seem like computer generated form letters with the same useless instructions in them. I have asked to be contacted by a real person and that has not happened. There is no phone number to call and no way to escalate my trouble ticket above the current level.
To add insult to injury, if you don't reply to a message from them within 2 days they automatically close your ticket without doing anything. WORTHLESS customer support.
Absolutely useless service with ZERO customer support at all. I've been locked out of multiple important government accounts for WEEKS.
I've submitted multiple trouble-tickets that haven't received a response. There is NO support phone number. There is NO support email address. And there is no way around this terrible and poorly run service.
I've emailed my State Senator in an attempt to get the U.S.
government to cancel ALL of their contracts with ID.me. And if I don't have my account unlocked by next week I'm going to take legal action against ID.me.
My account has been suspended since July 5,2023. Today is day nine of this drama that they have started.
I have finally started getting ticket numbers, and I have to sign in to my account to talk with someone. I keep replying, I can't my account is suspended. How do they think you're supposed to run a company like this, but they do work for the federal government. I read this morning July 17, 2023, is the deadline for you to file for your 2019 tax refunds.
I reckon that is why they hired a company without customer service to do something like id.me.com. Furthermore, I really am coming to the point that it's all a scam. Likewise, I tried to file a complaint with the taxpayer advocate service. You can barely type your letters in with their system, and when you try to correct something it is either too much or not enough.
I have had four different ticket numbers, and they all say the same thing. They say login to your account, go to customer support, and enter your ticket number. I always try to do that just in case they have it unsuspended, so I can talk with them. I then go back, and I send them a reply.
Not only that, but I say, I can't do that, my account is suspended. How am I supposed to do this? I found an 800 number in some screenshots that I took this morning. I copied it down and called.
The man on the other end said, how may I help you, and called me by my, I said name. I said, how did you know that? He said, you are calling about id.me.com, right. I said, yes.
It's not us. He was so frustrated. I told him thank you and apologized. I asked Google, how did I find a phone number for Google?
They sent me to a nice site. I asked my question, and I was then sent to a page saying it would be $10.00 trial and $74.00 a month. I clicked something. Furthermore, I said really, for just one question.
Then it came back on the screen, and I left. I don't know how people are going to get their tax refunds if they are having my problem, also. Please, I need my account unsuspended. I don't know what else to do.
I have done everything that they have asked me to do.
They just use the same letters over, with just a different ticket number. Someone please help, July 17, 2023, is coming up fast.
Summary of IDme Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IDme?
Account Question:
- “Forgot my log in email”
- “Can't login to account”
- “I don't know my password”
Request for Information Question:
- “I not get any of my questions answered and it's been days and support is not responding to my emails”
- “I need to talk to someone about my IRS account I cannot gain access to it because it say I have another account”
- “I need help with ID me i cant get in with my w2”
Employment Question:
- “Help sending ID to Unemployment”
- “I need my 1099g emailed to me since my account is locked”
- “Unemployment hasnt received info”
Product/ Service Question:
- “Need to change my email from an email that no longer works”
- “It won't work for me my license address is written on back of my card”
- “Texas workforce commission needs to verify my identity and I already submitted the requirements but they are still not able to view the website and my account.”
Payments and Charges Question:
- “I am trying to access my Id mefor my taxes but I am unable to do so because I can't provide a bill document because I am homeless”
- “Verizon discount”
- “Fraud”
Shipping and Delivery Question:
- “To get them to verify my identification”
- “Did not get a video call”
- “I have not got a response from idme”
Return/ Replace Question:
- “Trying to change my phone number”
- “To receive agi off of 2021 return”
- “Need to change my email address”
Website/ Application Question:
- “Unable to use the site”
- “The site won't varify me”
- “Not recognizing me on VA website”
Cards Question:
- “I submitted my picture and my ID is still not retrieving a pin number for me”
- “I can't get my iP PIN number”
- “Irs Pin number”
Staff Question:
- “Your service wont let me go forward”
- “Irs.gov ID.Me service gave me error 2001 code”
- “I get no service through chat”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel account”
- “Help me cancel California so I can file in ny”
Refund Question:
- “Irs tax refund”
- “To track my refund and to verify myself”
- “In order to get my tax refund sent to me , it's been a whole year I need my money to get a place.”
Other Question:
- “Help finishing the Id.me process”
- “Only have copy of id”
- “Trying to get identified”
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