Contact IDme Customer Service
IDme Phone Numbers and Emails
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IDme Emails:
How to Contact IDme?
Contact Information
IDme Website:
IDme Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
General Support: 24/7
Social Media Support: Monday - Friday, 7:00pm - 12:00am (EST)
IDme Customer Service Reviews
If I could give a zero or -5, I would. I was (and all vets) FORCED to use that crap company ID.me.
I would NEVER voluntarily use them. Ever. I feel so so sorry for the older veterans that have to go through their ridiculous process. Because their system cannot read or see or whatever simple documents that I uploaded, I DO NOT FEEL THAT MY INFORMATION IS ANY MORE SECURE THAN ANY OTHER SECURITY SITE THAT I HAVE USED IN THE PAST.
I was just fine without using them.
That level of aggravation should be necessary. It just shouldnt.
I verified my ID.me account, even did the long video call to make sure it was done right. I then get a notice the next day that my account is temporary suspended.
Never told me why, just asked me a few questions which I answered each day the suspension is on. Nobody at all replied back to me. I have 3 tickets about this issue and not one was addressed.
Because of this, I am locked out of IRS.gov. I am not able to go to the I.R.S.
due to my Dr.
orders so I cannot fix anything without ID.me putting my account back to active.
I have severe copd and the stress of all this has affected my health and breathing tremendously.
This is an awful experience. I am being totally ignored no matter how hard I try to get help.
Summary of IDme Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IDme?
Account Question:
- “Forgot my log in email”
- “Can't login to account”
- “I don't know my password”
Request for Information Question:
- “Help finishing the Id.me process”
- “I not get any of my questions answered and it's been days and support is not responding to my emails”
- “I need to talk to someone about my IRS account I cannot gain access to it because it say I have another account”
Employment Question:
- “Help sending ID to Unemployment”
- “I need my 1099g emailed to me since my account is locked”
- “Unemployment hasnt received info”
Product/ Service Question:
- “Need to change my email from an email that no longer works”
- “It won't work for me my license address is written on back of my card”
- “Texas workforce commission needs to verify my identity and I already submitted the requirements but they are still not able to view the website and my account.”
Return/ Replace Question:
- “Trying to change my phone number”
- “To receive agi off of 2021 return”
- “Need to change my email address”
Payments and Charges Question:
- “I am trying to access my Id mefor my taxes but I am unable to do so because I can't provide a bill document because I am homeless”
- “Verizon discount”
- “Fraud”
Shipping and Delivery Question:
- “To get them to verify my identification”
- “Did not get a video call”
- “I have not got a response from idme”
Website/ Application Question:
- “Unable to use the site”
- “The site won't varify me”
- “Not recognizing me on VA website”
Cards Question:
- “I submitted my picture and my ID is still not retrieving a pin number for me”
- “I can't get my iP PIN number”
- “Irs Pin number”
Staff Question:
- “Your service wont let me go forward”
- “Irs.gov ID.Me service gave me error 2001 code”
- “I get no service through chat”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel account”
- “Help me cancel California so I can file in ny”
Refund Question:
- “Irs tax refund”
- “To track my refund and to verify myself”
- “In order to get my tax refund sent to me , it's been a whole year I need my money to get a place.”
Other Question:
- “Only have copy of id”
- “Trying to get identified”
- “Identity theft”
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