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IDme Phone Numbers and Emails

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How to Contact IDme?

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PissedConsumer Reporter
How to Contact IDme?

The company does not currently provide an ID.me help phone number to call directly. Instead of calling the ID.me customer care line, you can use their online chat feature to get the information. You can also try asking for the ID me customer service number via the chat. The representative may provide the ID me phone number you can use or schedule a callback.

The company also emphasizes exploring its FAQ section for answers and guides, which can help solve your issue faster than IDme customer service number, or live person. Though there is no IDme helpline phone number, you can try calling 1-703-854-9821 for information or other contacts.

To reach customer service, the users and customers can email help@id.me for member service inquiries or to ask for the ID.me customer care number.

You can also contact the ID.me support team through their website. To access the contact form, you should sign in to your account. This extra step helps their agents tailor support to your particular case. Fill out the form with the required information and inquiry details and click Submit.

If you need to email legal notices to company officials, use the following address: legal@id.me. You can use regular mail to reach the company’s corporate office: ID.me, Inc. 8280 Greensboro Drive, Suite 800, McLean, VA 22102.

To contact ID me support via live chat, find the Help Center icon in the top right corner of the website’s main page. To access the chat click the icon in the bottom right corner and type your question to start the conversation. The chatbot will offer the article links according to your inquiries. If you want to reach the live person via chat, sign in to your account and click Something Else while talking to a virtual assistant. Select Contact Support and explain your issue to the representative. With the absence of ID me phone number customer service, chat becomes the fastest way to contact a live person.

PissedConsumer Club

Contact Information

IDme Website:

IDme Help Center:

Corporate Office Address:

ID.me, Inc.
8281 Greensboro Drive, Suite 600
Mclean, Virginia 22102
United States

Other Info (opening hours):

Hours:

General Support: 24/7

Social Media Support: Monday - Friday, 7:00pm - 12:00am (EST)

More contact details

IDme Customer Service Reviews

1.4 / 5
Bad
Sharon C Hlf
Sad experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I verified my ID.me account, even did the long video call to make sure it was done right. I then get a notice the next day that my account is temporary suspended.

Never told me why, just asked me a few questions which I answered each day the suspension is on. Nobody at all replied back to me. I have 3 tickets about this issue and not one was addressed.
Because of this, I am locked out of IRS.gov. I am not able to go to the I.R.S.

due to my Dr.

orders so I cannot fix anything without ID.me putting my account back to active.
I have severe copd and the stress of all this has affected my health and breathing tremendously.
This is an awful experience. I am being totally ignored no matter how hard I try to get help.

Read full review
Charles B Udu
Can't get my account E-mail changed
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4.0

Went to get my military discount at Verizon and IDme couldn't find me because I had changed my E-mail from lkblair75835@***.com to spookyload75835@***.com. Yahoo and myself tried for two days to correct this and gave up.

I have corresponded with a rep and tried the live chat-typed in all the info asked for. Bumped of on your side once and twice little blocks came up saying could not complete try again later. After two weeks on the computer with a rep and three hours on my phone wait for a live rep to come up, I gave up. Of course I can't talk to a live person on the phone so I am out of ideas.

I believe they think everyone has an BS in Computer Science.

Most difficult site I've been on and I deal with the VA! I think it might me straightened up now?

Read full review
John R Tqg
Could not log in i\to Id.me
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

I could not log in to Id.me because I had changed my phone number and I could not receive the verification code I needed to log in.
Id.me provided a path to verify my identity, log in and change my phone number.

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Mark H Gki
ID.me

Total *** and Roy their chatbox is a pain in the *** There is no more to say other than it is totally frustrating.

Read full review

Summary of IDme Customer Service Calls

23.6K TOTAL
CALLS
00:38 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IDme?

Account Question:

  • “Forgot my log in email”
  • “Can't login to account”
  • “I don't know my password”

Request for Information Question:

  • “Help finishing the Id.me process”
  • “I not get any of my questions answered and it's been days and support is not responding to my emails”
  • “I need to talk to someone about my IRS account I cannot gain access to it because it say I have another account”

Employment Question:

  • “Help sending ID to Unemployment”
  • “I need my 1099g emailed to me since my account is locked”
  • “Unemployment hasnt received info”

Product/ Service Question:

  • “Need to change my email from an email that no longer works”
  • “It won't work for me my license address is written on back of my card”
  • “Texas workforce commission needs to verify my identity and I already submitted the requirements but they are still not able to view the website and my account.”

Return/ Replace Question:

  • “Trying to change my phone number”
  • “To receive agi off of 2021 return”
  • “Need to change my email address”

Payments and Charges Question:

  • “I am trying to access my Id mefor my taxes but I am unable to do so because I can't provide a bill document because I am homeless”
  • “Verizon discount”
  • “Fraud”

Shipping and Delivery Question:

  • “To get them to verify my identification”
  • “Did not get a video call”
  • “I have not got a response from idme”

Website/ Application Question:

  • “Unable to use the site”
  • “The site won't varify me”
  • “Not recognizing me on VA website”

Cards Question:

  • “I submitted my picture and my ID is still not retrieving a pin number for me”
  • “I can't get my iP PIN number”
  • “Irs Pin number”

Staff Question:

  • “Your service wont let me go forward”
  • “Irs.gov ID.Me service gave me error 2001 code”
  • “I get no service through chat”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel account”
  • “Help me cancel California so I can file in ny”

Refund Question:

  • “Irs tax refund”
  • “To track my refund and to verify myself”
  • “In order to get my tax refund sent to me , it's been a whole year I need my money to get a place.”

Other Question:

  • “Only have copy of id”
  • “Trying to get identified”
  • “Identity theft”

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