IDme Questions and Answers
How can I get my refund if I not have phone number or no longer have address can I get it transferred to an account.
I’m no longer at address to receive child tax credit no longer have cell number that’s connected can I change info to cash app or chime account
Delete account.
I can't reset my password because I'm no longer using the phone number I used to set up the account. How do I just delete my account? Seriously would appreciate a response.
Hello! The steps in the following link detail instructions to delete your account: https://***/hc/en-us/articles/203532014-How-do-I-close-delete-my-ID-me-account-. However, as you are unable to access your account to complete these steps, please send us an email at pc.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
i cant get it figured out.
hello i have a id me account but my phone is currently out of service so i cant reset my password due to the company not being able to contact me via text message so i need information on how to still be able to get in touch with a live agent to show my id card and my social sercurity card
Hello! To change the phone number linked to your ID.me account, you may use the instructions in the following link: https://***/hc/en-us/articles/360017927633-How-do-I-update-my-phone-number-for-MFA-. However, as you do not recall your password to access the account, a team member will need to provide assistance with this process. Please send us an email at pc.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
How can I talk to someone at is. me?I’d.me nicked me.
Please can you help me?
I send many request and no one contact me. Please I need I’d me to claim my weekly uneployment.
Hello! We are happy to assist you with your ID.me account or verification. Please send us an email at pc.support@id.me for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team
I have duplicate accounts I don't have access to one email that I don't recognize how can I delete them both?Duplicate accounts requested to delete them both I've been unemployed since November and I have been trying to get verified help me please
Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to pc.support@id.me for prompt assistance. Please note, ID.me policy allows members to hold only one identity account. -ID.me Social Response Team
I need my unemployment benefits.
I've been verified already you send me an e mail that I've been verified but you still can't find it in your system
Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to pc.support@id.me for prompt assistance. -ID.me Social Response Team
I need help accessing an account that I have no access to the email anymore.
Lost my phone forgot password need to get access to verify identity robert jones 59318**** 03/12/1983
Hello! To change the phone number linked to your ID.me account, you may use the instructions in the following link: https://***/hc/en-us/articles/360017927633-How-do-I-update-my-phone-number-for-MFA-. However, as you do not recall your password to access the account, a team member will need to provide assistance with this process. Please send us an email at pc.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Why didn’t the lady on the video chat give me my ip pin.
I confirmed everything and had to do a video chat and that was also successful but where do I go back to for my ip pin
Hello! ID.me's role is limited to the identity verification process for the IRS. You must obtain your IP pin from the IRS directly following the completion of your verification. If you have any further questions, please send an email to pc.support@id.me. -ID.me Social Response Team
I need to get my ippin number.
My Name Marcus Younger Jr and I’m trying to obtain my ip PIN number and I tried getting it online but I wasn’t able to obtain several times and I’m unable to get my number and I also called the number that was listed and still no response so what can I do to obtain my ip PIN number
Hello! ID.me's role is limited to the identity verification process for the IRS. You must obtain your IP pin from the IRS directly following the completion of your verification. If you have any further questions or require assistance completing your verification, please send an email to pc.support@id.me. -ID.me Social Response Team
How can get help to ID my self to get my refund.
I really need help to ID my self for my unemployment benefits Or I f I can talk to someone If is possible
Hello! We are happy to assist you in completing your verification for your state unemployment agency. Please send an email to pc.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team
Why yall taking so long I been contacting yall I got things to do . I put in 3 to 4 tickets in the pass 72 hrs
Hello Anna! We apologize for the issues you are having updating the information on your IDme account. For assistance with this issue, please send us an email at pc.support@id.me at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team
Hello! We are happy to assist you with your ID.me account or verification. Please send us an email at pc.support@id.me for prompt assistance. We look forward to hearing from you. -ID.me Social Response Team