4.9K IDme Reviews | id.me @ PissedConsumer

Teresa B Lzq

Can't get into IRS site because ID.ME suspended my account.

Sep 12, 2023

1.0

IDme - Can't get into IRS site because ID.ME suspended my account.

Recently ID.ME suspended my account. They claim I have a duplicate account. The duplicate account does not match my birthday or email. I only have ONE email for over 10 years. I dug through thus old email and found where ID.ME sent me a Welcome for signup two years ago to which I replied, "I DID NOT SIGN UP WITH ID.ME FOR DISH NETWORK" I've never used dish. Someone else used my email and I have multiple replies with ticket numbers from ID.ME, I guess where the other person was trying to get help and the emails keep coming to my email account. I tried THEN to tell ID.ME that I never used their service and to fix the problem with whomever they were talking too. I recently signed up for ID.ME at my local tax office a few months back because that is the only way to get into my tax information and it worked for awhile until this week. So, is someone else also accessing my tax info because I'm not getting money deposits as I had expected. This ID.ME is a joke and of course our government uses them. If my photo shows up notice the welcome email back in 2020 and then all the other emails are automated replies promising that a representative would reach out to me. Really???

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Loss:

$1400

Cons:

Zero customer support

Preferred solution: Deliver product or service ordered

User's recommendation: Try to avoid if possible

2 comments

Guest-2431337

Nov 20, 2023

same problem here

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Resolved

Matthew C Poa

Resolved: Can't login

Jul 10, 2023

3.2

Updated by user Jul 10, 2023

Company fixed the issue and I have been provided with apology.

Original review Jul 10, 2023

Can login in my account why if I sign in to many times it because I was trying to do a face video was having a hard time with it that the reason

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Preferred solution: Full refund

Resolved

Allen C Lzw

Resolved: Verification process is flawed

Sep 02, 2023

Updated by user Sep 05, 2023

Company fixed the issue and I have been provided with apology. The gave me a video agent to resolve issues.

Original review Sep 02, 2023

I've sent everything that identified my self. And ID.me keeps denying my documents? They have no reason to do so

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Pros:

Cant get help

Cons:

Everything about the company

User's recommendation: Write to your state government or federal government appointees to demand that they stop the contract they have with ID.me

Robert R Srw

Lack of customer service and fraud department

Jul 26, 2023

1.0

IDme - Lack of customer service and fraud department

Lack of help from their support I got my information compromised with a photo and I been trying to contact this company to see if they can help me with this matter. I been emailing them every day since they dont have a phone line to talk to a person. I been telling them that I my account with my email address and another one by the scammer. What do they do they erase my account instead of the scammer. They should erase all accounts with my name and the real person should open an account using their identification method because I got trick to take the photo. Now I can access my government accounts and the scammer has my sensitive information. Desired outcome: I want them to erase all account with my name and facial info. So the real me registers and can log in to my federal accounts.

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Loss:

$500

Cons:

Dont have count ability
No customer service core values
No phones like other business have them

Preferred solution: For them to erase all accounts with my info and facial data. So the true me can register using there awful system and access my federal accounts.

User's recommendation: Write to your congressman urging g them not to used this since they don’t have a help line.

Robert S Rpd |

Miami, Florida

I D Me it's very hard IMPOSSIBLE TO WORK WITH

Jul 03, 2023

1.0

IDme - I D Me it's very hard IMPOSSIBLE TO WORK WITH

I D Me I have been fooling with them trying to get my identification for the IRS through them multiple times more than I can count on my fingers in half my toes they have *** poor service they're applications ar b b***** b*****they have not helped me in any way instead of emailing my confirmation code they could text it to me every time I start with them the first confirmation code is lost does not show up teal I start on your second round I have a big problem typing my voice to text will not work on their applications I have not managed to get the first security code in tonight they sent me either four or five identification codes every one of them showed up late by time they got food with me I was ready to hang them by their feet and take my baseball bat to their head that or strip them off naked and get my wheelbarrow and loaded up with fire ain't heals while they was tired by their feet and start throwing fire ants on them the most asinine *** I've ever seen the other night when I was chatting with a fellow around 12:00 midnight just like it was tonight nothing but a big pain in your *** they won't do a video call they won't send me my codes on text my emails are always slow on kind of where I live at on a big mountain ridge in the backwood boney if me and my wife did not need the money I would tell him where they can stick it and would like more to turn my welding machine all the way up to 250 amps hook the ground cable to one of them's ear then wet them and stick to welding rod up their butt we are in desperate need of her father's inheritance this is no b*****

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User's recommendation: Beware of ID Me unless you have a fearful whiskey or a bottle of nerve pills most folks my age do not understand all their crap and them being late sending identification codes before you know it you'll have 10 5 to 10 email from them popping up on your phone we could do a video chat or text messages a whole lot faster or watch each other on the camera and get it done

1 comment

Guest-2425161

Nov 09, 2023

!!!

Reply

1

Anonymous

Guest-4987633

Lockport, New York

Delete Account I Did Not Create

Aug 22, 2023

Enough with these automated messages. Why can't We talk to a LIVE PERSON instead of this AI? I have been messaging You for months now on the issue I am having. I DID NOT Create this email and account with You: annissawords8***0@***.com. Because of this email and account that I DID NOT CREATE, I CANNOT register and verify My email account and ID. This is My real and Only Email address I have: jsmarsh1001@***.com. WILL YOU PLEASE DELETE the other email: annisswords8***0@***.com and Everything associated with that account and that is associated and linked to Me IMMEDIATELY? PLEASE EXPEDITE This ASAP as This is so FRUSTRATING. I AM EXPECTING An IMMEDIATE Response from You ASAP Today. I have contacted the BBB about this. Do Not Trust ID.me I am going to let them know that I HAVE NOT Received a Response from You on this issue. How do You stay in business if No One works there and couldn't care less about helping People. Thank You for Your IMMEDIATE Response on this, and I am Looking Forward to Hearing back from You TODAY, August 21, 2023, on this issue and that You DID DELETE that email account and verification associated with that account. I Do Want Proof You did this. Sharon Ginter jsmarsh1001@***.comDeleteDe

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User's recommendation: Do Not Trust ID.me

Katherine S Cly

Intrude on everything

Oct 06, 2023

1.0

I HAD to get id.me because I was on EDD. This company intrudes on everything. Any type of on line purchase I try to make when I go to check out I end up leaving that site and get sent to the ID.me site. Not OK. They don't belong in my personal business. Now I can't get rid of it. I closed my account with ID.me and every time I try to make a purchase on line id.me still pops up and takes me to their site. I want this stopped. I do not need to be verified to make a purchase from my phone or tablet. They don't need to interfere in my personal business. What I buy on line is none of their business. They are invading my privacy. Not OK. They do not list a phone number so you can contact anyone. Not a good company or policy to me.

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Cons:

Interferes with any online purchases

Preferred solution: To be completely removed from any and all lists immediately

User's recommendation: Do not use. Invades your privacy

4 comments

Guest-2404892

Oct 08, 2023

So the paranoid lazy OP didn’t like my comment . Then no discount for you if you are not going to follow rules. Enjoy paying full price.

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Guest-2405137

Oct 08, 2023

Replying to comment of Guest-2404892

A) I am not lazy. I have other things to do like yard work, working on my car, taking care of my parents, getting ready for the work week, ect.

B) no I did not like your comment. I am a TEACHER. SO YES I GET A DISCOUNT AT WHERE I WAS TRYING TO MAKE A PURCHASE. MY POINT IS THAT ID ME IS GETTING INTO PEOPLES PERSONAL BUSINESS.

THAT US NOT THE PURPOSE THAT THEY WERE MENT FOR. THEY WERE MENT FOR GOVERNMENT IDING THAT IS IT. IF YOU WOULD HAVE PAYED ATTENTION TO MY POST I STATED THAT UD ME TOOK ME OFF OF THE SITE I WAS TRYING TO MAKE A PURCHASE FROM, WHICH I HAVE HAD NO PROBLEMS MAKING PURUCHASES WITH FOR THE PAST 20 YEARS. IDME WOULD NOT REDIRECT ME TO THE SITE I WAS TRYING TO MAKE THE PURCHASE FROM.

Besides it is none of UD mes business who I do business with, what I buy or what I buy. That is my own personal business. You don't want the government or anyone else knowing everytime you buy something on line and what it is. Just like you don't want them knowing everytime you use the bathroom.

IT IS INVASION OF PRIVACY. SO GO CHEW ON THAT

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Sherry W Hor

Suspended Account with no reason

Aug 10, 2023

I was having serious issues verifying my id.me and I decided to make a video call verification and after answering all the questions,I was told they will get back to me ,after the call was ended I realized my account was suspended for no reason and over a week now I have gotten no respond from them please I want my account released immediately

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Preferred solution: To get my account released, my account has been suspended

User's recommendation: Their service is such a mess , because the never keep to their words , it's so annoying why suspend my account for no reason

Regina C Jwj

Regina C Jwj |

Raleigh, North Carolina

Followup

Nov 01, 2021

1.0

Chat started on 25 Oct 2021, 03:22 PM (GMT+0) (03:22:22)*** Regina Elizabeth Canovai joined the chat *** (03:22:22)Regina Elizabeth Canovai: - AgentBot: Hi! I'm Roy, your Virtual Assistant at ID.me. Please pick from the list of topics I'm versed in below - Client: VA.gov or AccessVA - AgentBot: You indicated you need help with VA.gov or AccessVA. Please choose the option below that best matches the kind of help you require.&;;;nbsp; - Client: Verification - VA - AgentBot: I am sorry to hear you're having trouble with verification. Please select the option below that best matches your issue: - Client: Verification - VA - Duplicate - AgentBot: Our policies permit you to have only one ID.me account. When you attempt to verify your identity or group affiliation a second time, you may see error messages.&amp;;amp;nbsp; - AgentBot: If you are interested in learning more, we have a great >article&lt;;/a> about it. - Client: Verification - VA - Duplicate - Help - AgentBot: I apologize if I wasn&amp;rsquo;t able to assist you today. You can fill out a &;gt;form and a Member Support Representative will follow-up with you in a timely manner. - AgentBot: If you prefer to chat with a rep now, please select the &amp;amp;amp;;ldquo;Chat” button below. - Client: Verification - VA - Duplicate - Help - Chat - AgentBot: Please standby while I place you in line to chat with a Member Support rep. Thank you for your patience! - AgentBot: An agent will be with you momentarily. (03:22:43)Regina Elizabeth Canovai: hello (03:25:10)*** Christy joined the chat *** (03:25:17)Christy: Hello Regina, thank you for reaching out to ID.me today! My name is Christy. How may I help you? (03:25:43) Regina Elizabeth Canovai: I need rcanovai@***.com deleted (03:25:53) Regina Elizabeth Canovai: I do not have access to that email (03:26:04) Regina Elizabeth Canovai: my email is ginacanovai@***.com (03:26:19)Christy: Ok! I can help you delete the account, or I can create a ticket to do this for you. (03:26:24)Christy: Do you still remember the password? (03:26:28) Regina Elizabeth Canovai: I have been trying to get it deleted for a month now (03:26:45) Regina Elizabeth Canovai: I have 4 active tickets...no one is helping (03:27:02) Regina Elizabeth Canovai: I have been denied benefits because I cant get verified (03:27:16) Regina Elizabeth Canovai: now NC wants there money back (03:27:19)Christy: I see. I am sorry to hear this. (03:27:40)Christy: Please give me a moment to review the account. (03:27:49) Regina Elizabeth Canovai: I have no access to blythedevelopment.com (03:28:02) Regina Elizabeth Canovai: if I did I would have corrected this a month ago (03:28:45)Christy: I see. This is a different email than I have already. (03:28:50)Christy: Let me check both for you. (03:29:04)Christy: I am sorry for the trouble you having been having with all this. (03:29:06) Regina Elizabeth Canovai: I created the account in 2014 using company email...never had to use you guys again until last month (03:30:12) Regina Elizabeth Canovai: I created new account with ginacanovai@***.com and it says I need to verify with rcanovai@***.com (03:30:26)Christy: I see. Per ID.me policy you can only have one account. (03:30:34) Regina Elizabeth Canovai: but I cant because I dont have access to the email account (03:30:41)Christy: This happens, when someone uses an employers email, and then later changes jobsw. (03:31:02)Christy: I will finish reviewing and then see if a ticket is already in progress to update this for you. (03:31:07) Regina Elizabeth Canovai: I get that....again it was 2014 and only used once (03:31:47) Regina Elizabeth Canovai: Can someone please verify me to NC Employment Security Commission then (03:33:01)Christy: I understand. (03:34:27)Christy: Thank you for your patience. (03:34:44) Christy: Becuase your initial account is a verified account, I need to create a ticket to have this updated for you. (03:34:52) Regina Elizabeth Canovai: Its been a month. I just need this fixed (03:36:42)Regina Elizabeth Canovai: here are my ticket #'s: 745****, 750****, 776****....I am gonna have to look up the other number (03:37:21)Christy: That is ok. (03:37:29)Christy: I do see this ticket was created already for you. (03:37:57)Christy: To be honest, there is a long queue for this type of update. (03:38:24)Christy: Some accounts have been waiting longer than yours. The technical team is doing their best to update all the accounts. (03:38:35)Christy: I am really sorry for the delay and difficulty this is causing you./ (03:38:55) Regina Elizabeth Canovai: You guys do realize that NC Employment only gives 2 weeks to get verified right? (03:39:54) Regina Elizabeth Canovai: They have denied me and say I owe them 4K, which by rights, they can go in and take back out of my account...if I had it in there (03:40:50)Christy: I am truly sorry about this. (03:41:11)Christy: The Technical Team will be reaching out to you as soon as they can. (03:41:27) Regina Elizabeth Canovai: email mail me a copy of our correspondence please so I may attach it to the other supporting documents for them...I had to appeal their desicion (03:42:12)Regina Elizabeth Canovai: ginacanovai@***.com com (03:42:19)Christy: I will do this. (03:42:29)Regina Elizabeth Canovai: thank you for your help. I do appreciate it (03:42:34)Christy: I do understand this is a very difficult situation. (03:42:53) Regina Elizabeth Canovai: oh yes and very stressful to say the least (03:43:37)Christy: I understand. (03:45:06) Regina Elizabeth Canovai: Let me know when you send it please (03:45:50)Christy: I will. I noticed as I was reviewing more, that you have some other accounts associated with your account. (03:46:05)Christy: You could make some progress by delete these extra accounts, if you are able. (03:46:22)Christy: Do you recognize this email: ja********2@***.com (03:46:37) Regina Elizabeth Canovai: that is not mine (03:47:05) Regina Elizabeth Canovai: ginacanovai@***.com or rcanovai@***.com (03:47:09)Christy: I see. Thank you for confirming. (03:49:23) Regina Elizabeth Canovai: when was that outlook one created? (03:49:41)Christy: Very recently. (03:49:52) Regina Elizabeth Canovai: interesting (03:50:49) Regina Elizabeth Canovai: I sent you guys an email because someone was asking me questions that normally an interviewer does not ask (03:50:49)Christy: I will email you now at the ginacanovai@***.com address, correct? (03:51:11) Regina Elizabeth Canovai: Thank you Christy (03:51:19) Regina Elizabeth Canovai: I appreciate the help (03:51:38)Christy: You are very welcome! I am sorry for the delay you have experienced with all of this. (03:52:14)Regina Elizabeth Canovai: As long as it gets fixed and at least I have documentation showing the issue (03:52:33)Christy: Yes. I cannot say the exact timeline for resolving this, as I do not have access to that informaiton. (03:52:51)Christy: Someone from the Technical Team will be reaching out to you to update your account. (03:53:06)Christy: I can also send you the transcript of this chat. (03:53:29)Christy: I did just send you this transcript. (03:53:35) Regina Elizabeth Canovai: Yes Thank you! I definitely need the transcript (03:53:39)Christy: Thank you for reaching out about this issue. (03:53:54)Christy: As I am about to move this issue to the emails, is there anything else I can help you with here in chats? (03:54:20) Regina Elizabeth Canovai: No ma'am...thank you (03:54:30)Christy: You are very welcome. (03:54:49)Christy: Again just to confirm, I will be using the g*****vai@***.com email. (03:55:01) Regina Elizabeth Canovai: ginacanovai@***.com (03:55:04) Regina Elizabeth Canovai: yes (03:55:10)Christy: Yes, thank you. You will receive an email shortly. (03:55:12)*** Chat Rating request has been sent. *** (03:55:19)Christy: Please have a good rest of the day! (03:55:26)Regina Elizabeth Canovai: perfect...have a great week (03:55:32)Christy: You too! Thank you. (03:55:45)*** Regina Elizabeth Canovai has rated the chat Good *** (03:56:22)*** Regina Elizabeth Canovai left the chat *** Chat started on 01 Nov 2021, 11:09 AM (GMT+0) (11:09:23)*** Regina Elizabeth Canovai joined the chat *** (11:09:23)Regina Elizabeth Canovai: - AgentBot: Hi! I'm Roy, your Virtual Assistant at ID.me. Please pick from the list of topics I'm versed in below - Client: Offer Or Discount Not Listed Here - AgentBot: I’m sorry you are having trouble. Please select the category you fall under. - Client: Military Other - AgentBot: We apologize for any difficulty you've had in accessing your Military discount. Please select the option below that best matches the kind of help you need. - Client: GroupOther-Military-Rep - AgentBot: Please standby while I place you in line to chat with a member support rep. Thank you for your patience! - AgentBot: An agent will be with you momentarily. (11:09:27)*** Sai joined the chat *** (11:09:32)Sai: Hello, Thank you for contacting ID.me. My name is Sai and I am more than happy to assist you. Allow me one moment while I search your account. While I search your account, can you please clarify what you need assistance on? (11:10:05) Regina Elizabeth Canovai: I need for you to delete the account associated with rcanovai@***.com (11:10:26) Regina Elizabeth Canovai: I have no access to it. I do not have the phone # associated with it (11:10:58) Regina Elizabeth Canovai: I have been going back and forth with you guys for over a month now (11:11:30) Regina Elizabeth Canovai: I have been denied benefits and the state is now telling me I owe them because I cant get verified (11:12:06) Regina Elizabeth Canovai: I need that account deleted so I can use my personal email, ginacanovai@***.com (11:12:39)Sai: I understand. Thank you for notifying me. Allow me one moment (11:14:07)Sai: After reviewing your account, I see that you have already been sent to our technical team. I do deeply apologize for the time it is taking for our technical team to get to your issue. I promise that they are working their hardest to get through these tickets as fast as they can. Since this is an issue that only the technical team can handle, I am unable to help you further with the issue. I wish I could do more for you. (11:14:14)Sai: If you want, I can let our technical team know that you contacted us through chat and that you are looking for a resolution to your problem as soon as possible! Is there anything else I can do for you? (11:14:34) Regina Elizabeth Canovai: You are joking right? (11:14:50) Regina Elizabeth Canovai: This has been going on WAY TOO LONG (11:15:09) Regina Elizabeth Canovai: YOU GUYS ARE SCREWING UP MY LIFE (11:16:11) Sai: I apologize for the inconvience. I understand the frustration. It is an issue that only the technical team can resolve. (11:16:27) Regina Elizabeth Canovai: then put one of them on to fix it (11:16:49)Sai: I will notify them and they will reach out via email (11:16:52) Regina Elizabeth Canovai: it is more than an inconvenience at this point (11:17:38) Regina Elizabeth Canovai: you need to verify me for NC employment security commission (11:19:11)Sai: Our technical team will reach out to you to resolve this issue. What is the best email to reach you? (11:19:27) Regina Elizabeth Canovai: Either video verify me or something but verify me (11:20:31) Regina Elizabeth Canovai: seriously...you obviously dont pay attention either ginacanovai@***.com (11:20:51) Regina Elizabeth Canovai: its been over a month and they havent contacted me either (11:21:12) Regina Elizabeth Canovai: i cant believe the government is using this *** (11:21:44) Sai: I understand where you coming from, but unfortunately, this is now an issue that only the technical team will be able to resolve. I can notify them on your behalf and inform them you are looking for a faster resolution. (11:22:00) Regina Elizabeth Canovai: email a transcript of this chat please (11:22:18) Regina Elizabeth Canovai: Thank you Sai (11:23:25)Sai: Okay, I have put in a request for this chat transcript to be sent to the email that you contacted us from. (11:24:14)Sai: You should receive a copy after this chat session end. (11:24:22)Sai: If you have no further questions, feel free to go ahead and close this chat. You can always reach back out if you have any further questions or concerns. (11:24:35)Regina Elizabeth Canovai: Thanks (11:25:07)*** Regina Elizabeth Canovai left the chat *** Britney (ID.me) Oct 31, 2021, 14:23 EDT Good Afternoon Regina, Thank you for contacting ID.me. Please excuse the delayed response, my name is Britney and I look forward to resolving the issues associated with your account. I have reviewed your attempt to verify your status, and I noticed that you have more than one ID.me account. Our policies prohibit members from having more than one ID.me account. The duplicate accounts under the jac*****es1122@***.com & gina*****ai@***.com email addresses have been suspended. Your account that is still active has the following email address associated with it: r*****ai@***.com. It seems although you have forgotten your password associated with your verified account. Do you still have the phone number ending in *936? Please let me know so that I can move forward with your account promptly. Warm regards, Britney Member Support Associate Ginacanovai Oct 25, 2021, 10:41 EDT You have not fixed this yet. Please delete the account associated with the email rcanovai@***.com I NO LONGER HAVE ACCESS TO THIS. I am unable to verify anything pertaining to Veterans issues nor with NC Employment Security, which now they are telling me I owe them since I cannot be verified. EXACTLY WHAT DO YOU NEED TO DELETE THAT ACCOUNT. I have emailed you guys over and over again. I have given you everything but my first born. WHAT DO YOU NEED TO DELETE RCANOVAI@***.COM?????????? Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 18, 2021, 7:06 EDT Again I have emailed you about removing a duplicate account. It has been over a month. My unemployment is denied and will have to go to an adjudicator for a hearing to appeal the decision for denial. I have sent my DL to you guys, SSN, and everything else required to delete the duplicate account. I was contacted by a member of your team weeks ago and the guy still has not corrected the issue. REMOVE rcanovai@***.com from anything associated with me. AGAIN I DO NOT have access to this email, it was a company email and I NO LONGER WORK FOR THAT COMANY. Even the physical address used is no longer valid (726 Petree Farm Ln. Rural Hall NC 27045) I sold that house in March of 2019. I have said all of these things in my emails and you still have not corrected it. If you have time to send me an email to tell me you are working on it and still fail to correct it after a month....you are NOT working on it and NC Unemployment Security Commission will not let me come in and bring my DL to prove who I am...I called them. FIX THIS ISSUE. Thanks, Regina Canovai Don't be the problem, be the solution. ----- Forwarded Message ----- From: Gina Canovai To: ID.me Member Support Sent: Friday, October 15, 2021, 12:48:47 PM EDT Subject: 750**** I have been asking you guys to delete rcanovai@***t for a month now. I cant finish verification until you remove the duplicate account which I no longer have access to. The link to verify goes to that email....which for the last 10 emails to you all... I have told you I dont have access to it. It was a company email. REMOVE/DELETE or whatever you do....just please get rid of it. Thanks, Regina Canovai Don't be the problem, be the solution. On Monday, October 4, 2021, 06:31:55 AM EDT, Gina Canovai wrote: I have received the same automatic response 4x and you guys still have not fixed the issue yet. Please remove rcanovai@***.com from my account so I can get verified Thanks, Regina Canovai Don't be the problem, be the solution. On Monday, October 4, 2021, 06:29:04 AM EDT, ID.me Member Support wrote: ------------------------ Thank you for submitting your request for assistance. A Member Support Representative will be reaching out as soon as possible with assistance. For your records, your ticket number is 750****. Here are some great articles that may help: Do any of these articles answer your question? IRS CTC - What if I no longer have access to the email address I used to create my account? Even if you no longer have access to the email address you used to create your account, you can still follow the... Read more Yes, close my requestView article Treasury - What if I no longer have access to the email address or phone number I used to create my account? Even if you no longer have access to the email address you used to create your account, you can still follow the... Read more Yes, close my requestView article How do I close / delete my ID.me account? Before deleting your ID.me account, please understand that deleting your account will NOT help you proceed with a... Read more Yes, close my requestView article This email is a service from ID.me. Delivered by Zendesk Ginacanovai Oct 15, 2021, 12:48 EDT I have been asking you guys to delete rcanovai@***t for a month now. I cant finish verification until you remove the duplicate account which I no longer have access to. The link to verify goes to that email....which for the last 10 emails to you all... I have told you I dont have access to it. It was a company email. REMOVE/DELETE or whatever you do....just please get rid of it. Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 13, 2021, 5:24 EDT MY unemployment has been denied. Now I have to appeal which takes *** months. Because you guys wont fix the issue with the email address. REMOVE rcanovai@***.com SO I CAN VERIFY WHO THE *** I AM. YOU ARE GETTING PAID FOR THIS *** SO FIX IT. ITS BEEN OVER A MONTH AND I ONLY HAD 14 DAYS ASSHOLES.WHICH I ADDRESSED IN PREVIOUS EMAILS. COVID *** IS OVER AND QUIT USING THAT AS AN EXCUSE FOR EVERYTHING. Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 7, 2021, 19:31 EDT Have you been able to fix this issue? Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 6, 2021, 13:59 EDT Do you guys require last bank statement for verification? Someone is saying you do. Please respond asap Get Outlook for Android Ginacanovai Oct 6, 2021, 12:38 EDT I am trying to get verified for a job...I really need this corrected. Thanks , Regina Canovai Get Outlook for Android Ginacanovai Oct 5, 2021, 9:14 EDT Thank you Brendan Thanks, Regina Canovai Don't be the problem, be the solution. Brendan (ID.me) Oct 5, 2021, 8:37 EDT Hello Regina, Thank you for contacting ID.me. I'm sorry for the delay. Due to the COVID-19 pandemic and the subsequently increased volume of unemployment claims, we have been facing an unprecedented volume of member support requests. We are working to respond to our members as quickly as possible and appreciate your patience. I'd be happy to help you resolve this issue. In order for us to update your email address, we need to take some additional steps. We will do our best to resolve your request as soon as possible. If you have questions or additional information, please simply reply to this email. We will resolve your request as soon as possible. Kind regards, Brendan Member Support Associate ID.me, Inc. ID.me Support | ID.me | Twitter | Facebook Veterans Get Secure Single-Sign On for Benefits President's National Strategy for Trusted Identities in Cyberspace Building the Trust Graph This message (including any attachments) may contain confidential and privileged information belonging to the sender, for a specific individual and purpose, and is legally privileged. If you are not the intended recipient, you should delete this message and any disclosure, copying, forwarding or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Ginacanovai Oct 5, 2021, 5:51 EDT You keep sending reminders to complete set up and I have emailed you 6x now to remove rcanovai@***.com I have no access to this email and have not since November 2019. AGAIN PLEASE REMOVE SO I CAN VERIFY! I need access to my VET Health and also verify with Unemployment Security Commission. My email in this one ginacanovai@***.com PLEASE FIX THIS!!! Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 4, 2021, 6:31 EDT I have received the same automatic response 4x and you guys still have not fixed the issue yet. Please remove rcanovai@***.com from my account so I can get verified Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Sep 30, 2021, 9:52 EDT I no longer have access to this email. I use ginacanovai@***.com. everytime I try to verify it uses the rcanovai@***t and I can't verify. Please remove rcanovai@***.com so I can verify. I only had 14 days and this is my second request to you all. Please remove!!! Thank you. Show original message [WZQE8V-634Z] Gina Canovai I no longer have access to rcanovai@***.com, that was a company email. THAT is the account that needs to be deleted NOT ginacanovai@***.com and I also no longer have access to that phone number. It was a company phone. I have no idea about the other email address. Thanks, Regina Canovai Don't be the problem, be the solution. Sun, Oct 31 at 3:33 PM Gina Canovai To: ID.me Member Support Sun, Oct 31 at 4:05 PM Obviously you have not read ANY of my emails at all. AGAIN DELETE THE ACCOUNT ASSOCIATED WITH RCANOVAI@***.COM DELETE IT. I WANT YOU TO DELETE IT PERIOD. I DON'T CARE WHAT YOU SAY. ITS MY ACCOUNT AND I WANT IT DELETED. I HAVE NO FRREAKING ACCESS TO ANY INFO PERTAINING TO IT. Even the home address is incorrect because I sold the house in 2019. GINACANOVAI@***.COM IS THE ONLY EMAIL I USE FOR ANYTHING PERSONAL. FIX THIS. Stop sending me emails saying your going to and for over a month you haven't. Thanks, Regina Canovai Don't be the problem, be the solution.

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Pros:

Identify you

Cons:

No contact
Unable to talk to a customer service rep

Preferred solution: Delete the account I am requesting so I can get verified and not owe the State of North Carolina 4K.

User's recommendation: The government needs to stop using them

2 comments

ID.me_Member-Support

Jan 27, 2022

Hello, We are sorry to hear that you've had a frustrating experience. We are here to support and help resolve your issue.

If you would like our assistance, please send us an email at pc.support@id.me.

We hope to hear from you soon! Sincerely, IDme Social Response Team

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Anonymous

Guest-5026399

Fairfield, Connecticut

Failure to verify employment ID for over a month and suspended account.

Aug 30, 2023

This platform is useless. They don't have live representatives. They failed to verify my employer ID wallet even after I copied and pasted my entire license of my self-employment company, along with the address and email.IDME took so long to send me a confirmation email, that I had to start the process all over again using an alternative email. Now they suspended both accounts even though I deleted the first account prior to using the alternate account. This is very unprofessional and nerve wrecking.

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User's recommendation: Find a more reliable platform.

Chad E Nvf

I have an urgent matter and my account is suspended and I can't get human help. I NEED ACCESS NOW URGENT MATTER!!!

Sep 28, 2023

1.0

I for some reason have had my account suspended, and I only use it for VA login so nothing unusual to cause my suspended account. Well the customer service is a bot that cannot understand and keeps telling me to do something irrelevant to get into my account. Keeps saying duplicate account issues and I don't have nor have I ever tried to make another ID.ME account. I submitted a ticket earlier today and have an urgent matter I need to use the login to the VA to talk with my Dr about and I cannot get any human person to help me to get my account back in good standing. Just a bot that doesn't know what it's even doing giving me irrelevant instructions. GET YOUR ACT TOGETHER AND GET SOME REAL PEOPLE TO HELP THOSE OF US THAT REALLY NEED ACCESS OR WHEN WE CAN'T AT LEAST PEOPLE NOT bots THAT ARE DUMB AND CANT UNDERSTAND THE PROBLEMS.

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Pros:

When it works it ia a good service

Cons:

No customer service

Preferred solution: Access to my account and for human interaction.

User's recommendation: Use a different company for verification of your identity

Robert S Rpd

I have had no luck with the website I'm not smart in this internet stuff I need phone number for ID me my lawyer contacted me yesterday had ID me send me a code I type the code in it did not work so I

Jun 26, 2023

1.0

IDme - I have had no luck with the website I'm not smart in this internet stuff I need phone number for ID me my lawyer contacted me yesterday had ID me send me a code I type the code in it did not work so I

I have had no luck using the internet hook up to ID ME I am 68 years old very little knowledge of Internet my lawyer contacted me yesterday and my wife he sent me a cold for verification it did not work on kind of weather mainly I have tried to internet cannot get it that way and the AI system may have is a SURE FIRE of pain in the *** I NEED SOME HELP FROM SOMEBODY THAT'S GOT A HEART A VOICE AND EARS TO LISTEN SEEMS LIKE TODAY EVERYBODY'S SO DAMN LAZY ALL THEY WANT TO DO IS LEAN BACK IN THE CHAIR AND GET PAID FOR DOING ABSOLUTELY NOT A DAMN THING

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Loss:

$16

Cons:

I d me too complicated

Preferred solution: A simpler way to get in contact with ID me the internet site is a sure enough pain in the *** I'm 68 and illiterate on the internet

User's recommendation: Don't try ID ME unless you're very up-to-date on the internet and fooling with them AI

Shu D | |

Providence, Virginia

Absolutely horrendous support that leaches off taxpayer money

Apr 25, 2023

1.0

IDme - Absolutely horrendous support that leaches off taxpayer money

Id.me seemed to have appeared into the public spotlight during the pandemic as millions were filing claims for unemployment and other govt services. I used this company prior to this chaos for Veterans Affairs disability benefits login credentials as it was offered as a convenient option. If that was all they focused on (ID verification and GOVT services credential authentication) then I have no qualms. This is not to say many others didn't as support issues were all over the news at one point. MY PROBLEM IS WITH THEIR DISCOUNT/CASHBACK program to certain retailers. My purchase and the subsequent cashback wasn't showing under my account records. I submitted the required report along with proof of purchase as instructed in their FAQ. What followed afterward is honestly THE MOST INCOMPETENT, USELESS CUSTOMER SUPPORT I have ever experienced. 1. Advises me to call a membership deals rewards customer support line. Going to the referred company's website showed that it was for vacation rewards; hotels, resorts, flights, etc. My cashback submission and support ticket was for AUTOMOBILE TIRES. 2. Sent email so the Rep would be aware of this. The response I received was to submit a "missing cashback payment" report along with screenshot of proof of purchase. Odd... Because the very reason this email communication was established was because I HAD SUBMITTED THIS. 3. Randomly a different person takes over without even letting me know. This other representative tells me that he doesn't see any pending cashbacks. I KNOW THATS WHY I CONTACTED SUPPORT! 4. SAYS THEY CANNOT SEE PROOF OF MY PURCHASE. My support ticket to even initiate this very email communication REQUIRED a screenshot of my order number. 5. Ends email saying their job is just to authenticate not handle cashback issues. THEN WHY TRY SO HARD ADVERTISING THIS GREAT NEW ID.ME SHOPPING/CASHBACK addition?! 6. To add injury to insult also says at the end to contact "tirebuyer" about this. ITS TIREAGENT YOU INCOMPETENT FOOL! I have worked with MANY corporations domestically and abroad, mainly for B2B material acquisition and contracts. The first red flag is this company NOT HAVING A FULL CUSTOMER SUPPORT PHONE LINE. Regardless of what excuse this company may say, it comes down to the dollars and cents. It's not about the quality of service at this point. Because there IS NO SERVICE. This company (along any other company without a support PHONE NUMBER) has ignored even establishing a phone line to save money. By doing so, they have clearly shown how much they value client/customer as a whole. It's a bit ironic that they authenticate for veterans with disabilities, when talking to an actual human over the TELEPHONE is what many disabled men and women seniors rely on due to physical and/or mental constraints. On top of that, the countless issues arising from the mandatory phone number requirements demanded on its customers (yes I understand for different purposes) when they go out of their way to not have a number at all. To be awarded what I am sure is an outrageous amount of money to be government contractors, the LEAST they could have done was created a customer support line for what they KNEW was going to be an outrageous growth in demand. These are the expectations that the government has of a company when contracting out various products and,/or services. It wasn't to deepen your pockets with TAXPAYER MONEY % to leave us high and dry in support after the money came in. They use the excuse of utilizing technology in the company for all aspects of their service (enrollment to aftercare support) LETS BE REAL HERE. The ONLY reasons why are: 1. Do as little as possible with as few resources as possible while charging as much as you can. 2. Build and maintain a wall to greatly constrain the inflow...correction: FLOOD...of support issues so as to deal with as LITTLE of the customers' issues and make it as difficult as humanly possible for users to find direct 1:1 support bc I guess you're too busy utilizing all that cash flow on "other necessities". Let's face it. When the US Government has a phone line (1-844-USAGOV1) it's not about the quality of service bc service is not even a value this company even cares about.

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Loss:

$100

Cons:

Avoids direct communication
Poorly trained and limited cust support staff
No phone support

Preferred solution: My cashback that was advertised on their ID.ME SHOP product/service

User's recommendation: AVOID AT ALL COST.

Anonymous

Guest-4911926

Jacksonville, Florida

Stevenmatthews27@***.com

Aug 07, 2023

1.0

I have not used this account sense opening it. I have maltible emails. 1 is unknown to. I can not take photo verification. I've contacted your customer service several times with very little human resloution.

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Marilyn M Wyd

Locked Out And No Live Customer Service

Jun 15, 2023

1.0

IDme - Locked Out And No Live Customer Service

I'm Not Sure Why This Company Manage Our Identity Info, When there's A problem No Live Help, Horrible!

View full review

Pros:

Good until a problem occurs

Cons:

No live customer service

Preferred solution: Fix their customers service handling, we need love Agens and a telephone number someone can pick up and handle the problem at hand.

User's recommendation: We Need Live Agens To Resolve Some Problems, Not That Text And Email Chat, Not Business And Who I Think Should Be Handling Our Identity Information, Horrible Service!

1 comment

Guest-2356136

Jul 03, 2023

Peacock streaming tv customer service is the worst, no live agent, no one ever answers the phones to help resolve your issues, but they have no problem of taking your money!!

Reply

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I have an urgent matter and my account is suspended and I can't get human help. I NEED ACCESS NOW URGENT MATTER!!!

I have had no luck with the website I'm not smart in this internet stuff I need phone number for ID me my lawyer contacted me yesterday had ID me send me a code I type the code in it did not work so I

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Absolutely horrendous support that leaches off taxpayer money

Stevenmatthews27@***.com

Locked Out And No Live Customer Service

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