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New Reviewer

Unable to upload documents and ignoring my requests for video chat help!

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IDme - Unable to upload documents and ignoring my requests for video chat help!
IDme - Unable to upload documents and ignoring my requests for video chat help!
IDme - Unable to upload documents and ignoring my requests for video chat help!
IDme - Unable to upload documents and ignoring my requests for video chat help!
IDme - Unable to upload documents and ignoring my requests for video chat help!
I have been trying to register with ID.me and can't get required assistance for 9 days! Your company has been requested to provide video chat help at least 6 times, but it appears that I am being ignored! UNSATISFACTORY! Please call me today! 1 22* *** ****
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2 comments
#2211047

Right, total intrusive shakedown scam working with the worst of the worst from the states. Not stopping fraud, rather they are stealing in IN, mine should have started when they were paying additional benefits. Easily 30 hrs that went nowhere.

#2167379

Hello! We sincerely apologize for the difficulty you have experienced with your ID.me verification.

We are happy to help. Please send an email to pc.support@id.me for assistance.

We look forward to hearing from you. ID.me Social Response Team *We highly recommend that you delete the images of your personal identity documents from this public forum.

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Featured
ID
#3482632 Review #3482632 is a subjective opinion of poster.
Location
Gulfport, Mississippi
Cons
  • No understandable help
Preferred solution
Video chat

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Verified Reviewer
New Reviewer

No return response from customer service. Lost ability to get discounted tickets.

Lack of response from customer service. Its been 48 hours, two requests. Lost the ability to get discounted tickets.

User's recommendation: Don’t count on benefits that rely on id.me.

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ID
#3856477 Review #3856477 is a subjective opinion of poster.
Pros
  • No pros at all
Cons
  • Unable to talk to a customer service rep
Loss
$240
Preferred solution
Deliver product or service ordered

Need to be contacted by idme support

I am a preparer and I am trying to get a client ID so they can receive their refund from the IRS please give me a call at 678-859-**** and my name is Michael r English and I am trying to get Eddie English ID and I need you all help to do so immediately thank you
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ID
#3855103 Review #3855103 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No longer have access to email used to verify.

I am about to be evicted from my home because I cant submit an assistance application without being verified by IDme. I have no access to the original email address I used, and all I need IDme to do is update my email address to my new one. I have emailed them several times and they say they are working on fixing it, but they never offer a resolution.. I feel like Im being held hostage by IDme. Please dont tell me to email support because I will get a computer generated response that does not solve the issue.

User's recommendation: I have no words.

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ID
#3843925 Review #3843925 is a subjective opinion of poster.
Service
Idme Verification Service
Pros
  • No pros at all
Cons
  • Blocking help for people in need
  • Computer generated responses
  • Takes too long for help
Preferred solution
Please Change my email from ssolomon111@gmail.com to solohen7@outlook.com I have no access to ssolomon111@gmail.com, nor do I have the phone anymore either. I do not want it to tell me to open the app on my phone for multi-factor verification.

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Verified Reviewer
New Reviewer

Have been waiting for 2 hours and 45 minutes for someone to call my wife so she can be verified!!!!!!!!!!!!!!!! Was originally told it would be 49 minutes!!

I think thats it. She did get an email saying that something did not look right but we dont understand that as an answer I personally scanned and sent in 2 scans. First scan included front of drivers license, w-2 and health insurance, the second scan included the back of each of the 3 listed above. She has ticket # of 1146****. I think this is some of the worse customer service Ive ever experienced.

User's recommendation: Complain to IRS, Department of Treasury and Congress advising then IdMe is a scam and the American people are being ripped off again!!!

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ID
#3841245 Review #3841245 is a subjective opinion of poster.
Pros
  • Stress
  • To get verified
  • Long wait to be connected to a live referee
Cons
  • Fail to resolve issues no response
  • Worst customer service ever junk company
  • Dont answer back
Loss
$750
Preferred solution
Deliver product or service ordered
New Reviewer

Id me is suspended

Email me zaeyonna@***.com I need my account from being suspended don't no what lead to this and how come there is no number that we can reach whenever this happens
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1 comment
IDme Response #2228580

Hello! We sincerely apologize for this frustrating experience.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3822445 Review #3822445 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Incompetent

Totally incompetent. You upload government documents: a passport. A drivers license. You take a selfie. And guess what? It apparently isnt you! You then need to have a video chat. Well, if you are a rural resident with very limited internet and/or no video capability,...
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2 comments
#2228586

All reviews are subjective opinions. That is why they are called reviews.

Sheesh. I made THREE attempts to join your video call so that I can hold up the forms of identification that I have already uploaded to your site, long with a selfie. But the call freezes. If a company purports to be able to verify a person's identity, they should be able to verify a person's identity regardless of technology.

I verified email, phone number, sent multiple pieced of valid, photographic evidence of who I am, what my name is, where I live. I sent a selfie to prove that the person in the photos is me. Nope, refused to verify my identity. You called me to discuss and told me to get into my car and drive to a location where I could have internet and wait there for a video appointment to open up so that I could hold up those same pieces of identification for a live human to look at.

Wow. How about you just accept the numerous pieces of identification I provided instead? The USPTO states on their site that they will work with ID.me customer service to make sure our trademark customers’ identity verification problems are resolved, all I had to do was contact your support.

But when I asked you to contact the USPTO I was told that you were unable to do that. Catch 22.

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ID
#3821497 Review #3821497 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • I see no pros in id me
Cons
  • No real customer service
  • Not user friendly
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Account is locked

I need to unlock my account *** soon as possible its taking forever to get a response back sent a email about 2 weeks ago

User's recommendation: Really bad customer service they take forever to get back to you.

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1 comment
IDme Response #2228578

Hello! We sincerely apologize for the difficulty you have experienced with the ID.me verification process.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3820788 Review #3820788 is a subjective opinion of poster.
Preferred solution
Apology

Student verification

I have summited multiple documents regarding my enrollment in school with the criteria that they have asked for, but it still will not get approved.
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1 comment
IDme Response #2228572

Hello! We sincerely apologize for this frustrating experience.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3817224 Review #3817224 is a subjective opinion of poster.
Location
Alexandria, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't get anyone to help fix my problem

I got verified. I went to the unemployment website site and they are saying my info does not match ID me info. I know it correct. I left a email for ID me . But I haven't gotten a response from them.

User's recommendation: Good luck getting answers.

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1 comment
IDme Response #2228569

Hello! We sincerely apologize for the difficulty you have experienced with your ID.me account.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3816791 Review #3816791 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Cons
  • Everything about yourself is a con
Preferred solution
Fix the problem I'm getting

My account has been locked for almost 2 years and they still haven’t unlocked my account

I have been trying to get in touch with the ID me team since I was pregnant without a job trying to get prepared for my Baby to come in this world I wrote them everyday so I could have just a little bit of money atleast in my pocket they said they would get it resolved and they havent dont anything yet
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1 comment
IDme Response #2224309

Hello! We sincerely apologize for this frustrating experience.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3811743 Review #3811743 is a subjective opinion of poster.
Location
Palatka, Florida
Pros
  • I want my identity verified asap
New Reviewer

Need help changing my phone number

IDme - Need help changing my phone number
Need help trying to verify myself doing everything right but I can't remember my last phone number and my phone has changed need help trying to get it verifying
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1 comment
IDme Response #2224308

Hello! We’d be happy to assist you in updating your phone number!

Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3805317 Review #3805317 is a subjective opinion of poster.
Location
Waycross, Georgia
Pros
  • Unable to speak to a live person
Cons
  • Zero customer service or care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ive been trying to verify my identity for over a week , No one is calling me back, they keep emailing saying someone is gonna get bk with and they havent.

Im trying to verify my identity, so I can get my unemployment benefits, I cant log in because id.me keeps saying thats the wrong info. So i used my apple account , they accepted it but it still wont allow me to go through.
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1 comment
IDme Response #2224307

Hello! We sincerely apologize for this frustrating experience.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

With Company Response
ID
#3795679 Review #3795679 is a subjective opinion of poster.
Location
Houston, Texas

Unemployment Expert Tips

Experts Tips on Unemployment and Cyber Security

Feb 3, 2020

Can’t verify your identity via ID.me? Andrew Stettner, an unemployment expert, comments on how the ID.me verification process works and the privacy risks involved. Learn how one consumer resolved his issue.

Andrew Stettner
Andrew Stettner

Andrew Stettner is a senior fellow at TheCenturyFoundation and a non-profit leader who shares expert opinion on unemployment benefits and insurance reform.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I haven’t been contacted by email in 3 weeks

My account is suspended and I need to verify my identity for the IRS its been 3 weeks and I havent had any contact back from the idme help center
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2 comments
#2226509

I’ve been sending emails after emails it’s been a month now and I still haven’t got any assistance

IDme Response #2224306

Hello! We sincerely apologize for the difficulty you have experienced with your ID.me account.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

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With Company Response
ID
#3782733 Review #3782733 is a subjective opinion of poster.
Pros
  • Verify id but in a timely manner
  • Access to tax information
Cons
  • Need phone person help
  • No contact number
Preferred solution
I would like to get my account back to I can verify my identity for the IRS to collect my taxes!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer support is trash

I contacted id.me because I tried to open an account but when I finished it stated that I had a duplicate account I contacted customer support it took 2 days to get a response the agent stated that I had a duplicate account and one had to be deleted the agent suspended...
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2 comments
#2228588

LOL! All reviews are subjective, which is why they are so helpful.

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ID
#3782000 Review #3782000 is a subjective opinion of poster.
Pros
  • I see no pros in idme
  • Worthless
Cons
  • Very very slow at responding
  • Dont answer back
  • Take forever
Preferred solution
Deliver product or service ordered
New Reviewer

Communication

I have a new phone number but have been unable to get anyone to help so that I can verify everything
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1 comment
#2215188

Hello! We sincerely apologize for the difficulty you have experienced with the ID.me verification process.

We’d be happy to assist you! Please send us an email at pc.support@id.me.

We hope to hear from you soon. -IDme Social Response Team

ID
#3779332 Review #3779332 is a subjective opinion of poster.
Location
Atlanta, Georgia

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